{"id":16858,"date":"2022-06-28T07:37:26","date_gmt":"2022-06-28T05:37:26","guid":{"rendered":"https:\/\/kyonagroup.com\/?page_id=16858"},"modified":"2022-09-05T20:33:29","modified_gmt":"2022-09-05T18:33:29","slug":"sla-service-level-agreement","status":"publish","type":"page","link":"https:\/\/website.kyonagroup.com\/de\/sla-service-level-agreement\/","title":{"rendered":"SLA (Service Level Agreement)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16858\" class=\"elementor elementor-16858 elementor-8662\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-2db12f6 elementor-section-boxed elementor-section-height-default elementor-section-height-default wd-section-disabled\" data-id=\"2db12f6\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-442d4e7\" data-id=\"442d4e7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f0f73af color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"f0f73af\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h4>Dokumentg\u00fcltigkeit: 4. Januar 2021<\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ba7050 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"5ba7050\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><strong>Dieses Dokument ist kyona\u2019s Service Level Agreement (SLA) f\u00fcr die folgenden Produkte:<\/strong><\/h3><ul><li>Alignment Meeting Board<\/li><li>Attached quick finder<\/li><li>MiniWiki<\/li><li>MOPTI Enterprise Modeler<\/li><li>MyToDo Board<\/li><li>SharePlus Chat<\/li><li>Visual Issue Card<\/li><\/ul><p>Wenn Sie eine Support-Anfrage \u00fcber die verf\u00fcgbaren Support-Kan\u00e4le erstellen, werden wir innerhalb von 24 Gesch\u00e4ftszeit-Stunden ab dem Zeitpunkt Ihrer ersten Anfrage antworten. Unser Ziel ist es, die Mehrzahl der Anfragen innerhalb desselben Werktages zu beantworten. kyona wird sich bem\u00fchen, den Support in \u00dcbereinstimmung mit diesem Service Level Agreement zu leisten und ist nicht verantwortlich f\u00fcr Verz\u00f6gerungen, die durch den Kunden oder aus Gr\u00fcnden, die au\u00dferhalb der Kontrolle von kyona liegen, verursacht werden.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a932b66 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a932b66\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{align-items:center}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon .elementor-divider-separator:before,.elementor-widget-divider--view-line_text .elementor-divider-separator:after,.elementor-widget-divider--view-line_text .elementor-divider-separator:before{display:block;content:\"\";border-bottom:0;flex-grow:1;border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--element-align-left .elementor-divider .elementor-divider-separator>.elementor-divider__svg:first-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-left .elementor-divider-separator:before{content:none}.elementor-widget-divider--element-align-left .elementor-divider__element{margin-left:0}.elementor-widget-divider--element-align-right .elementor-divider .elementor-divider-separator>.elementor-divider__svg:last-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-right .elementor-divider-separator:after{content:none}.elementor-widget-divider--element-align-right .elementor-divider__element{margin-right:0}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff36f12 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"ff36f12\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dfbb047 elementor-widget elementor-widget-heading\" data-id=\"dfbb047\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h3 class=\"elementor-heading-title elementor-size-medium\"><strong>Gesch\u00e4fts- und Antwortzeiten<\/strong><\/h3><\/div><\/div><div class=\"elementor-element elementor-element-904738d elementor-widget elementor-widget-text-editor\" data-id=\"904738d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p>Die Gesch\u00e4ftszeiten von kyona sind Montag bis Freitag von 9 Uhr bis 17 Uhr MEZ. Unser B\u00fcro ist an nationalen Feiertagen, die im Kalender f\u00fcr Deutschland aufgef\u00fchrt sind, geschlossen. Alle Support-Anfragen werden innerhalb von 24 Stunden beantwortet, Feiertage ausgenommen. Wir \u00fcberwachen unsere Supportkan\u00e4le st\u00e4ndig auf kritische Probleme.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff2bc37 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ff2bc37\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7fcd13 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"b7fcd13\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Support Kan\u00e4le<\/h3><p>Sie k\u00f6nnen Support anfordern, indem Sie:<\/p><ul><li>ein Ticket einreichen f\u00fcr das Alignment Meeting Board f\u00fcr Jira\u00a0via <a class=\"external-link\" title=\"Follow link\" href=\"https:\/\/bitbucket.org\/kyona\/alignment-meeting-board\/issues\" target=\"_blank\" rel=\"nofollow noopener\">https:\/\/bitbucket.org\/kyona\/alignment-meeting-board\/issues<\/a><\/li><li>ein Ticket einreichen f\u00fcr den Attached Quick Finder\u00a0via <a class=\"external-link\" title=\"Follow link\" href=\"https:\/\/bitbucket.org\/kyona\/attached-quick-finder-for-jira\/issues\" target=\"_blank\" rel=\"nofollow noopener\">https:\/\/bitbucket.org\/kyona\/attached-quick-finder-for-jira\/issues<\/a><\/li><li>ein Ticket einreichen f\u00fcr das MiniWiki f\u00fcr Jira via\u00a0<a class=\"external-link\" title=\"Follow link\" href=\"https:\/\/bitbucket.org\/kyona\/miniwiki\/issues\" target=\"_blank\" rel=\"nofollow noopener\">https:\/\/bitbucket.org\/kyona\/miniwiki\/issues<\/a><\/li><li>ein Ticket einreichen f\u00fcr das MyToDo Board via\u00a0<a class=\"external-link\" title=\"Follow link\" href=\"https:\/\/bitbucket.org\/kyona\/mytodo-board-for-jira\/issues\" target=\"_blank\" rel=\"nofollow noopener\">https:\/\/bitbucket.org\/kyona\/mytodo-board-for-jira\/issues<\/a><\/li><li>ein Ticket einreichen f\u00fcr das SharePlus f\u00fcr Jira via\u00a0<a class=\"external-link\" title=\"Follow link\" href=\"https:\/\/bitbucket.org\/kyona\/shareplus\/issues\" target=\"_blank\" rel=\"nofollow noopener\">https:\/\/bitbucket.org\/kyona\/shareplus\/issues<\/a><\/li><li>ein Ticket einreichen f\u00fcr die Visual Issue Card for Jira via\u00a0<a class=\"external-link\" title=\"Follow link\" href=\"https:\/\/bitbucket.org\/kyona\/visual-issue-card-for-jira\/issues\" target=\"_blank\" rel=\"nofollow noopener\">https:\/\/bitbucket.org\/kyona\/visual-issue-card-for-jira\/issues<\/a><\/li><\/ul><p>Anfragen, die \u00fcber offene Foren wie die Atlassian Community gestellt werden, werden von unserem Support-Team \u00fcberwacht und mit einem angemessenen Aufwand beantwortet.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5f0a6d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f5f0a6d\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ae7745 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"9ae7745\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Der Support von kyona umfasst:<\/h3>\n<ul>\n \t<li>Unterst\u00fctzung bei der Konfiguration von kyona-Produkten<\/li>\n \t<li>kyona-Produktrichtlinien und Best Practices<\/li>\n \t<li>Hilfe bei der L\u00f6sung von Problemen mit kyona-Produkten<\/li>\n \t<li>Hilfe bei Problemen, die durch kyona-Produkt-Upgrades entstehen<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d32fd7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5d32fd7\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e52014 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"0e52014\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Der kyona-Support umfasst nicht:<\/h3>\n<ul>\n \t<li>Telefonische Unterst\u00fctzung<\/li>\n \t<li>Produktschulung<\/li>\n \t<li>Support f\u00fcr Jira-Konfigurationen, die nicht mit einem kyona-Produkt zusammenh\u00e4ngen<\/li>\n \t<li>Hilfe bei der Programmierung f\u00fcr eine Produkt-API<\/li>\n \t<li>Support in einer anderen Sprache als Englisch und Deutsch<\/li>\n<p><\/p>Solche Leistungen sind nicht Teil der SLA Supportleistungen und bed\u00fcrfen eines gesonderten Dienstleistungsvertrages \u00fcber zu verg\u00fctende Leistungen.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dokumentg\u00fcltigkeit: 4. Januar 2021 Dieses Dokument ist kyona\u2019s Service Level Agreement (SLA) f\u00fcr die folgenden Produkte: Alignment Meeting Board Attached<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-16858","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.7 (Yoast SEO v21.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SLA (Service Level Agreement) - kyona Group<\/title>\n<meta name=\"description\" content=\"Hier finden Sie Informationen zum Service Level Agreement von kyona f\u00fcr den Support von Produkten und Dienstleistungen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/website.kyonagroup.com\/de\/sla-service-level-agreement\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SLA (Service Level Agreement)\" \/>\n<meta property=\"og:description\" content=\"Hier finden Sie Informationen zum Service Level Agreement von kyona f\u00fcr den Support von Produkten und Dienstleistungen.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/website.kyonagroup.com\/de\/sla-service-level-agreement\/\" \/>\n<meta property=\"og:site_name\" content=\"kyona Group\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-05T18:33:29+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/website.kyonagroup.com\/de\/sla-service-level-agreement\/\",\"url\":\"https:\/\/website.kyonagroup.com\/de\/sla-service-level-agreement\/\",\"name\":\"SLA (Service Level Agreement) - kyona Group\",\"isPartOf\":{\"@id\":\"https:\/\/website.kyonagroup.com\/de\/#website\"},\"datePublished\":\"2022-06-28T05:37:26+00:00\",\"dateModified\":\"2022-09-05T18:33:29+00:00\",\"description\":\"Hier finden Sie Informationen zum Service Level Agreement von kyona f\u00fcr den Support von Produkten und Dienstleistungen.\",\"breadcrumb\":{\"@id\":\"https:\/\/website.kyonagroup.com\/de\/sla-service-level-agreement\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/website.kyonagroup.com\/de\/sla-service-level-agreement\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/website.kyonagroup.com\/de\/sla-service-level-agreement\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/website.kyonagroup.com\/de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"SLA (Service Level Agreement)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/website.kyonagroup.com\/de\/#website\",\"url\":\"https:\/\/website.kyonagroup.com\/de\/\",\"name\":\"kyona Group\",\"description\":\"From individual teams to an entire organisation, we help you scaling agile team collaboration quickly and sustainably. 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